About & Policies
Everything you need to know about how we operate, your rights as a user, and how we protect your data. Provided by Red Autumn Software AS.
Refund Policy
Last updated: 26 July 2026 · Version refund-en-2026-07-26-r3
If you change your mind within 14 days of your purchase, we will give you a full refund — no reason needed. Email contact@red-autumn.com from your purchase email address with your order reference. Please do not send card details; we never need them.
We process approved refunds within 14 days at the latest, and usually within a few business days. How quickly the money reaches you after that depends on your bank.
1. Why we offer this
DungeonRig is available as a free demo first, so you can run a real session before you decide. We still offer the 14-day promise on top of that, because you should not be stuck with software that turned out not to suit your table.
2. Your statutory rights come first
This promise is in addition to your mandatory rights under Norwegian and EU consumer law. Because DungeonRig is delivered digitally and straight away — and you ask for that at checkout, knowing it ends your statutory 14-day right to cancel — that statutory right ends once delivery begins. If for any reason we did not give you that information and confirmation properly, your statutory right is unaffected. Either way, our voluntary promise above gives you the same window.
Nothing here limits your rights if the product is faulty, not as described, charged twice, or charged by mistake.
3. Duplicate or mistaken charges
If you were charged twice or in error, tell us and we will investigate and refund the incorrect charge. This is not limited to the 14-day window.
4. Fairness
The 14-day promise is for genuine change of mind or dissatisfaction. Suspension or revocation of a licence for fraud, key sharing, chargeback abuse, or serious breach of the Terms does not by itself create a refund entitlement — but never removes your mandatory rights in respect of a real defect.
5. How to reach us
If you have a complaint, please contact us first at contact@red-autumn.com. If we cannot resolve it, Norwegian consumers may contact the Norwegian Consumer Authority (Forbrukertilsynet) and, where applicable, the Consumer Disputes Committee (Forbrukerklageutvalget).
Red Autumn Software AS · Org. nr. 937 434 138 · Havoddveien 8, 4823 Nedenes, Norway